Customer service training is a vital part of any business and can ultimately be what either makes the business a success or marks it as a failure. Frustrated or unhappy consumers can have a negative impact on your business operations.
Regardless of the nature of your company’s business, it is important to adopt the right strategies to better the quality of customer service. FUEL’s Interact with Customers 14 training modules provide the skills to ensure customer satisfaction with a product or service before, during and after the customer’s requirements are met.
This course provides a broad introduction to customer services, which includes both internal and external customers. It focuses on customer service knowledge, skills, values and attitudes in relation to the learner’s own context and workplace experience.
This Course includes:
• 118 minutes on-demand video and Assessment
• Access to the FUEL Learning Portal
• Full lifetime access
• Certificate of completion
Requirements:
• No specific prior knowledge is required
• Suitable for a low-literate audience
• Online access and data
Who is this course for:
• Retail Staff
• Hospitality Industry Workers
• Service Industry Professionals
• Healthcare Providers
• Financial Services Personnel
• Automotive Industry Staff
• Small Business Owners
