L&D teams often fall short when it comes to managing their online training academies, believing there is little to do once the LMS is in place and the content loaded. Proper management is, however, key in order to keep on top of technical issues, user engagement and communication, and reporting problems. These factors and more can greatly impact training targets and effectiveness.
Proper administration pays off
LMS administration is vital in order to manage issues and guarantee consistently accurate data and reporting. Training content also requires regular updating in order to keep users’ attention. The following are areas which proper academy management can improve:
Support queries, such as login issues, are a daily issue which affect uptake, and can be easily and efficiently handled by a dedicated call centre.
Courses must be properly assigned to the correct employees, and regular communication through automated SMS messages is important for the understanding of training expectations and for keeping learners involved.
Outdated online training content or e-learning course design is something which can be avoided with proper management. Administrators can work with management or Subject Matter Experts to ensure your online training is relevant and fresh.
Updates regarding the integration to other corporate systems can also be carefully managed. Branding changes can be reflected in design of your LMS platform, to make sure the look and feel reflects your current corporate aesthetic.
L&D Team Performance
Maintaining an LMS in-house often leads to L&D teams getting stretched and stressed by the day-to-day demands and hindering their primary duties. Outsource your learning academy management and allow your team to perform at its best.
There are numerous technical issues which occur due to a lack of proper maintenance. Administrators can manage user roles, create and maintain online training content, and collect e-learning feedback, preventing access or user errors.
Staff Training Issues
When you hire an LMS administrator, they take responsibility for providing and creating communications and dealing with any queries. They set the standard and provide your team with ongoing support so that everyone can use the LMS effectively and maximize functionality.
Make The Most of Your Investment
Learning academy management is crucial if your business is going to get the most out of its LMS investment. Without proper maintenance, stakeholder support and training, your LMS will not perform as expected. Incorporate the cost of academy management into your LMS to allow it to run efficiently, so you can concentrate on your L&D strategy.